JustCall import

​

What you need

• Your JustCall API key and API secret: JustCall dashboard → Profile → APIs and Webhooks. The API secret is also what JustCall signs webhooks with, so the current values matter (see Troubleshooting if the webhook validation fails).
• Two minutes in the JustCall dashboard for the webhook step.

​

Connect

1. In PyAI Console, open Integrations and find JustCall under Phone providers.
2. Click Connect and paste the API key and secret. PyAI generates your personal webhook URL; press Test connection to verify the credentials (it calls JustCall’s users endpoint).
3. Copy the webhook URL from the connection card.
4. In the JustCall dashboard, open Profile → APIs and Webhooks → Webhook Settings and add the URL to Call completed in JustCall. Save; the validation ping is answered automatically.
5. Calls import from then on. The card shows the last sync and last event.

​

What lands per call

JustCall call.completed
  -> recording fetched via the authenticated JustCall API
  -> transcript (speaker-labeled)
  -> Recap summary + next steps
  -> Trace scorecard

​

Troubleshooting

• “Webhook URL is not accessible” in JustCall. The dashboard’s validation ping is signed with the account’s current API secret, and PyAI verifies it against the stored secret. If they differ (rotated secret, or you connected a different account’s credentials), the ping is rejected and JustCall shows this error. Copy the current API key and secret from the dashboard and update the connection, then save the webhook again.
• Imported but no transcript. The recording may still be processing at JustCall; the import retries the download automatically. If it persists, the connection card shows the last ingestion error.
• Webhook rejected after disconnect. By design: disconnecting deletes the connection and its token, so old URLs get 401. Reconnect to mint a fresh URL.