Slack integration

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What you need

• A Slack incoming webhook URL for the target channel. Create one in Slack: your workspace → Apps (or api.slack.com/apps) → Incoming Webhooks → Add to Slack → pick the channel → copy the https://hooks.slack.com/services/... URL.
• Each channel gets its own connection with its own events, so create one webhook per channel you want messages in.

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Connect

1. In PyAI Console, open Integrations and find Slack under Notifications.
2. Click Connect, paste the webhook URL, and pick your events: Call recap ready (summaries), AMD decision (answer detection), or both.
3. Press Test. A sample message lands in the channel immediately.
4. Done. Every completed call posts from then on.

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What lands

:clipboard: Call recap ready
*Customer asked to reschedule Friday's installation to next week.*

Call: call_8fK2mQ9xR4    Status: completed
Pack: support_v1         Customer: +1 (555) 123-4567

The customer called to move their appointment. The agent offered
Tuesday or Wednesday morning; the customer chose Wednesday 9-11am.

*Next steps*
Confirm the new slot by SMS and update the calendar invite.

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Troubleshooting

• Error: invalid webhook URL. The URL must be an https://hooks.slack.com/... incoming webhook. Other Slack URLs (app management, workflow builder) do not work.
• Test fails with channel_not_found or no_service. The webhook was deleted or the channel archived in Slack. Create a fresh webhook and update the connection (secrets/URLs are preserved unless you replace them).
• Messages stopped after a Slack outage. Deliveries retry eight times over about twenty minutes and resume automatically; the card shows the last error only if all retries failed.