Skip to main content
The Zendesk integration opens a ticket for every completed call: the TL;DR is the subject, the summary and next steps are the first comment, and tags mark it as a PyAI recap or AMD outcome so your existing views and triggers route it like any human-written ticket.

​
What you need

  • A Zendesk API token: Admin Center → Apps and integrations → APIs → Zendesk API → Add API token → copy it.
  • The agent email the token belongs to (tickets are created as that agent).
  • Your account host (yourcompany.zendesk.com; entering just yourcompany works too).

​
Connect

  1. In PyAI Console, open Integrations and find Zendesk under Support.
  2. Click Connect, enter the account host, agent email, and API token, and pick your events.
  3. Press Test. A sample ticket opens so you can check it against your views.
  4. Done. Tickets open after every completed call.

​
What lands

AMD tickets carry the verdict and confidence in the subject (useful for reviewing how outbound campaigns are answered).

​
Troubleshooting

  • Error: 401. Wrong email/token pair, or the token was deleted. Create a fresh API token for the same agent and update the connection.
  • Error: 403. The agent lacks ticket-create permission in Zendesk.
  • Tickets missing from a view. They are tagged pyai + recap or amd; add the tag filter to the view, or add a trigger that routes them.
  • Wrong requester. Tickets default to the token’s agent as requester. If you need a different model (end-user requester), route calls through the Zapier integration and shape tickets in the Zap.